Warranty & Guarantee
Our Commitment to Quality
At NEXAURAO®, we are committed to providing decorative products that meet the quality, design, and presentation standards shown in our store.
Each product is carefully selected, inspected, and prepared before shipment. If your product arrives damaged, defective, or develops a qualifying manufacturing issue within the applicable warranty period, our customer support team will work with you to provide an appropriate solution.
Our goal is to ensure every NEXAURAO® product brings lasting decorative value and a satisfying experience to your living space.
90-Day Limited Warranty
Most products purchased from NEXAURAO® are covered by a 90-day limited warranty beginning from the date your order is delivered.
This warranty applies to eligible manufacturing defects or product-related issues that occur during normal intended use.
Depending on the specific situation, available solutions may include:
- A replacement product
- A replacement component or applicable product part, where available
- Store credit
- A refund where appropriate
The final solution depends on the nature of the issue, product availability, inspection results, and the circumstances of the warranty claim.
What Is Covered
Our limited warranty may cover qualifying issues including:
Manufacturing Defects
Defects in materials, construction, or workmanship that affect the normal appearance, structure, or intended use of the product.
Structural Product Issues
Problems related to the product structure or manufacturing process that are not caused by accidental damage, misuse, improper handling, or unsuitable use conditions.
Surface Finish or Decorative Defects
Eligible manufacturing issues involving product finishes, painted decorative surfaces, textures, or design details that affect normal product presentation or intended use.
Products Damaged on Arrival
Products that arrive broken, cracked, damaged, or unusable due to transportation or handling during delivery.
What Is Not Covered
The limited warranty does not cover issues or damage caused by:
- Accidental drops, impacts, cracks, or breakage
- Improper handling or unsuitable placement
- Use outside the product's intended decorative purpose
- Exposure to excessive moisture, heat, chemicals, or unsuitable environments
- Normal material characteristics or natural product variations
- Cosmetic changes caused by regular use or environmental conditions
- Unauthorized repairs, modifications, or alterations
- Damage caused by improper cleaning or maintenance
- Loss or theft
- Damage occurring after the applicable warranty period
Minor variations in color, texture, finish, shape, painted details, matte effects, or decorative characteristics are generally not considered defects when they do not affect normal product use.
Damaged or Defective Products
If your NEXAURAO® product arrives damaged, defective, or with missing components, please contact us as soon as reasonably possible after delivery.
To help our team review your request efficiently, please provide:
- Your order number
- Your full name and email address
- A description of the issue
- Clear photos or a short video showing the problem
- Photos of the packaging if the product was damaged during shipping
Please keep the original product and packaging until our customer service team has reviewed your request.
How to Make a Warranty Claim
To submit a warranty claim, please contact our customer support team using the contact information provided on our website.
Please include your order number and supporting photos or videos when submitting your request.
Our team will normally review your request and respond within 24–48 business hours.
Additional information may be requested when necessary to confirm the issue and determine the appropriate resolution.
Replacement Products
If a replacement is approved under this warranty, NEXAURAO® will make reasonable efforts to provide the same product whenever available.
If the original product is unavailable, we may offer an alternative solution, including:
- A comparable replacement product
- Store credit
- Another appropriate resolution based on the circumstances
Replacement availability depends on current inventory, product availability, and the details of the approved warranty claim.
Refunds
Warranty approval does not automatically guarantee a cash refund.
Refund eligibility will be determined based on:
- The nature of the product issue
- Warranty coverage eligibility
- Available replacement options
- The applicable Return & Refund Policy
When a refund is approved, it will generally be issued to the original payment method used during checkout.
Refund processing times may vary depending on:
- Payment provider procedures
- Bank processing times
- Financial institution policies
NEXAURAO® does not control processing times handled by independent payment providers or financial institutions.
Returns and Warranty Are Different
Our Return Policy and Limited Warranty serve different purposes.
The Return Policy applies when you wish to return an eligible purchase within the applicable return period according to the stated return requirements.
The Limited Warranty applies to qualifying manufacturing defects and product-related issues covered under this warranty.
For complete information about returns, refunds, and eligibility requirements, please review our Return & Refund Policy.
Shipping Damage
If your package appears damaged when delivered, we recommend taking photographs of the package before opening it.
If the product inside is damaged, please contact our customer support team and provide photographs of:
- The outer shipping package
- The shipping label
- The damaged product
- The internal protective packaging
Providing complete information helps our team review your request more efficiently and determine the appropriate solution.
Product Care
Proper care can help maintain the appearance and condition of your NEXAURAO® decorative products.
To help keep your product in good condition:
- Follow all included product care instructions
- Use the product only for its intended decorative purpose
- Handle painted surfaces, textures, finishes, and decorative details carefully
- Avoid unnecessary exposure to excessive moisture, heat, or harsh chemicals
- Clean the product using suitable materials and gentle methods
- Avoid excessive impact, pressure, bending, or improper handling
- Store the product in a clean and dry environment when not in use
Improper use, maintenance, cleaning, storage, or handling may affect warranty eligibility.
Consumer Rights
This Limited Warranty is provided in addition to any rights you may have under applicable consumer protection laws.
Nothing in this policy is intended to exclude, restrict, or limit any rights that cannot legally be excluded or restricted.
Where applicable laws provide additional consumer protections, those rights will continue to apply.
Contact Us
If you have questions about product quality, warranty coverage, damaged products, or an existing warranty claim, please contact our customer support team.
Brand:
NEXAURAO®
Official Website:
nexaurao.com
Legal Entity:
Shenzhen Donglaixiwang Technology Co., Ltd.
Registered Address:
Room 301, Building G, Wankecheng Shuinanju,
Wankecheng Community, Banxuegang Avenue,
Bantian Subdistrict, Longgang District,
Shenzhen City, Guangdong Province, China
Unified Social Credit Code:
91440300MAE8D9YX1X
Customer Support Email:
service@nexaurao.com
Customer Service Phone:
+86 18037715583
nexaurao.com is owned and operated by Shenzhen Donglaixiwang Technology Co., Ltd. The company is responsible for the operation of the online store, customer service communication, order coordination, product management, and related e-commerce activities.
When contacting us regarding warranty service, please include your order number, product information, and supporting photos or videos so our team can assist you more efficiently.
Thank you for choosing NEXAURAO®.
NEXAURAO® — Modern Decorative Vases Designed for Thoughtful Living Spaces.