Payment Methods

Available payment methods for your order will be displayed during checkout.

Payment options may vary depending on your location, selected currency, device, order amount, and the payment services available at the time of purchase.

Only payment methods displayed as available during checkout can be used to complete your purchase.

Payment Authorization

All orders placed through NEXAURAO® are subject to payment authorization, verification, and security review before fulfillment.

Your payment provider, card issuer, bank, card network, or financial institution may:

• Approve or decline a transaction
• Request additional verification
• Place a temporary authorization hold
• Apply transaction limits
• Require additional security checks

NEXAURAO® does not control approval decisions, verification processes, authorization periods, or release schedules determined by independent payment providers or financial institutions.

If your payment is declined, please confirm your payment information, contact your bank or payment provider, or select another available payment method during checkout.

Checkout Security

NEXAURAO® uses Shopify as its ecommerce platform together with trusted third-party payment providers to support secure checkout and payment processing.

Payment transactions may be processed through systems operated by Shopify, payment processors, card networks, banks, and other financial service providers involved in completing your transaction.

We take reasonable measures to support a secure shopping environment. However, no method of online transmission, electronic processing, or data storage can be guaranteed to be completely secure.

For your protection, we recommend:

• Using trusted devices and secure networks when placing an order
• Keeping account information confidential
• Confirming that you are visiting nexaurao.com before entering payment details
• Avoiding sending sensitive payment information through email or customer support messages

NEXAURAO® will never request your complete card number, CVV/security code, online banking password, or other sensitive payment credentials through email.

Pricing and Order Total

Before completing your purchase, checkout will display applicable information including:

• Product price
• Quantity
• Discounts or promotional offers
• Shipping charges
• Applicable taxes where required
• Final order total

Please carefully review your order details before submitting payment.

The amount displayed at checkout before order completion will generally be the amount authorized for the transaction, subject to any separate charges applied by your bank or payment provider.

Currency and Foreign Exchange

Prices on NEXAURAO® are displayed and processed in United States Dollars (USD).

If your payment method uses a currency other than USD, your bank, card issuer, or payment provider may apply:

• Currency conversion rates
• Foreign transaction fees
• Exchange-rate adjustments
• Other financial institution charges

These rates and fees are determined independently by your payment provider and are not controlled by NEXAURAO®.

Temporary Authorization Holds

In some situations, your bank or card issuer may display a temporary or pending authorization before payment is fully completed.

A pending authorization does not necessarily mean that a final charge has been completed.

If a payment attempt fails or an order is canceled, the time required for a temporary authorization to be released depends on your bank, card issuer, or payment provider.

NEXAURAO® does not control the release timing of temporary authorization holds.

Failed or Declined Payments

A payment may be declined for various reasons, including:

• Incorrect payment information
• Insufficient available funds
• Bank or card restrictions
• Billing information mismatch
• Security verification requirements
• Fraud-prevention screening
• Payment provider limitations
• Technical or network issues

If payment cannot be successfully authorized, your order may not be completed.

If you need additional information regarding a declined transaction, please contact your bank, card issuer, or payment provider directly.

Duplicate or Unexpected Charges

If you believe you have been charged more than once for the same order, we recommend first checking whether one of the transactions appears as a pending or temporary authorization.

If you still believe an incorrect or duplicate charge has occurred, please contact our customer support team:

service@nexaurao.com

Please provide the following information:

• Order number
• Email address used during checkout
• Transaction date
• Charged amount

For security reasons, please do not send your complete payment card number, CVV/security code, online banking password, or other confidential financial information through email.

Discount Codes and Promotions

Discount codes and promotional offers must generally be entered before checkout is completed.

Promotional codes and special offers may be subject to:

• Eligibility requirements
• Expiration dates
• Minimum purchase requirements
• Product exclusions
• Geographic restrictions
• Usage limitations
• Other promotion-specific conditions

Unless otherwise stated:

• Discount codes cannot usually be combined with other promotional offers
• Discount codes cannot be exchanged for cash
• Discounts cannot generally be applied retroactively to completed orders
• Promotional offers may be limited to one use per customer or order

The terms displayed with each promotion will determine the conditions applicable to that specific offer.

Taxes and Other Charges

Applicable taxes and shipping charges will be displayed during checkout where required or supported.

International orders may also be subject to additional charges depending on destination, including:

• Customs duties
• Import taxes
• Brokerage fees
• Local government charges

For additional information regarding international delivery charges, please review our Shipping Policy.

Refunds

Approved refunds are generally issued to the original payment method used for the purchase unless another method is required or permitted by applicable payment providers or applicable law.

After NEXAURAO® issues a refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

These processing periods are determined by the relevant financial institution and are outside the control of NEXAURAO®.

For information regarding refund eligibility, return conditions, and refund procedures, please review our Return & Refund Policy.

Payment Verification and Fraud Prevention

To help protect customers and maintain a secure shopping environment, certain transactions may require additional review or verification.

NEXAURAO® may delay fulfillment, request reasonable verification, refuse an order, or cancel a transaction where necessary due to:

• Suspected fraudulent activity
• Unauthorized payment concerns
• Failed payment verification
• Inconsistent transaction information
• Unusual purchasing activity
• Other reasonable security concerns

If an order is canceled after payment has already been successfully captured, an appropriate refund will be issued according to our applicable policies and payment provider procedures.

Payment Privacy

Information provided during checkout may be processed by:

• NEXAURAO®
• Shopify
• Payment processors
• Banks and card issuers
• Fraud-prevention service providers
• Shipping and fulfillment providers where necessary
• Other service providers involved in completing your order

For more information about how NEXAURAO® handles personal information, please review our Privacy Policy.

Independent payment providers may also process information according to their own privacy policies and applicable regulations.

Contact Us

If you have questions regarding payments, transactions, checkout, discount codes, refunds, or payment-related issues, please contact our customer support team.

Brand:
NEXAURAO®

Website:
nexaurao.com

Legal Entity:
Shenzhen Donglaixiwang Technology Co., Ltd.

Registered Address:
Room 301, Building G, Wankecheng Shuinanju,
Wankecheng Community, Banxuegang Avenue,
Bantian Subdistrict, Longgang District,
Shenzhen City, Guangdong Province, China

Unified Social Credit Code:
91440300MAE8D9YX1X

Customer Support Email:
service@nexaurao.com

Customer Service Phone:
+86 18037715583

nexaurao.com is operated by Shenzhen Donglaixiwang Technology Co., Ltd. The company is responsible for the operation of the online store, customer service support, order coordination, payment-related communication, and related e-commerce activities.

For order-related payment inquiries, please include your order number and the email address used during checkout so our team can assist you more efficiently.

Please do not send complete payment card numbers, CVV/security codes, account passwords, or online banking credentials through email.

Thank you for choosing NEXAURAO®.