Terms and Conditions

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible:

service@nexaurao.com

We will make reasonable efforts to assist before your order enters the fulfillment process.

However, we cannot guarantee that changes or cancellations can be completed after an order has entered:

• Order processing
• Product preparation
• Packing
• Fulfillment
• Shipping preparation
• Dispatch

If your order has already been shipped, the applicable Return & Refund Policy will apply.

Prices

Product prices displayed on nexaurao.com are processed in United States Dollars (USD).

Prices may vary depending on:

• Product selection
• Product size or variation
• Design style
• Color or finish
• Quantity purchased
• Destination country or region
• Promotional eligibility
• Applicable taxes
• Shipping charges

The final amount payable will be shown during checkout before completing your purchase.

NEXAURAO may update product prices at any time for future purchases.

If an obvious pricing error, technical issue, or incorrect product information affects an order, we reserve the right to correct the information, contact you before fulfillment, or cancel the affected order where appropriate.

Taxes and Additional Charges

Applicable taxes, shipping costs, and other order-related charges will be displayed during checkout where required or supported.

International orders may be subject to additional charges including:

• Customs duties
• Import taxes
• Brokerage fees
• Clearance charges
• Local government fees
• Carrier-related charges

Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.

Please review our Shipping Policy for additional information.

Payment

Available payment methods are displayed during checkout and may vary depending on:

• Customer location
• Device type
• Order value
• Available payment services

By submitting payment information, you confirm that:

• You are authorized to use the selected payment method.
• The information provided is accurate and complete.
• You authorize the applicable transaction amount to be processed.

All transactions may be subject to authorization, verification, fraud prevention checks, and security reviews.

For additional information, please review our Payment & Security Policy.

Promotions and Offers

NEXAURAO may periodically provide promotional benefits, including:

• Discount pricing
• Promotional codes
• Product bundles
• Limited-time offers
• Free or reduced shipping promotions
• Other promotional benefits

Promotions may include additional conditions such as:

• Start and end dates
• Minimum purchase requirements
• Product exclusions
• Regional restrictions
• Quantity limitations
• Customer eligibility requirements
• Usage limitations

Unless otherwise stated, promotional offers cannot be combined.

Discounts generally cannot be applied retroactively to completed orders.

NEXAURAO reserves the right to modify, suspend, or discontinue promotional offers where permitted by applicable law.

Shipping and Delivery

Shipping methods, estimated delivery times, tracking availability, shipping charges, and related information are governed by our Shipping Policy.

Any delivery date or timeframe provided is an estimate unless expressly stated otherwise.

Delivery may be affected by circumstances beyond our reasonable control, including:

• Carrier operations
• Customs processing
• Weather conditions
• Transportation delays
• Holiday periods
• Remote delivery locations
• Local delivery conditions

Customers are responsible for providing complete and accurate shipping information during checkout.

NEXAURAO decorative vases are carefully packaged to reduce the risk of damage during transportation. Customers should inspect products promptly after delivery.

Returns and Refunds

Returns, refunds, exchanges, damaged products, incorrect orders, and related procedures are governed by our Return & Refund Policy.

Please contact our customer support team before returning any product so we can review your request and provide the appropriate return instructions.

Nothing in our return procedures is intended to limit consumer rights that cannot legally be excluded.

Damaged, Defective, or Incorrect Products

If your NEXAURAO product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.

To help us review your request, we may ask for:

• Your order number
• Clear photographs of the product
• Photographs of the external and internal packaging
• Photograph of the shipping label
• A short video showing the issue where necessary

Please keep the product and original packaging until our customer support team has completed the review.

Depending on the circumstances and applicable laws, possible solutions may include replacement, refund, or another appropriate resolution.

Product Use and Care

NEXAURAO products should be used only for their intended decorative purpose and according to applicable product information, care instructions, and recommendations.

Customers should review:

• Product specifications
• Material information
• Care instructions
• Recommended usage conditions
• Product-specific guidelines

Decorative Vase Care

For decorative vases, customers should follow appropriate care practices to help maintain product appearance and quality.

• Clean surfaces gently with a soft cloth when needed.
• Avoid using harsh chemicals, abrasive cleaners, or rough cleaning materials.
• Avoid excessive impact, pressure, or dropping the product.
• Keep products away from extreme heat or unsuitable environments.
• Store or display products in a stable location to reduce the risk of damage.
• Follow any product-specific care instructions provided with the item.

Minor differences in color, texture, shape, finish, or decorative details may occur between products due to manufacturing characteristics.

Indoor and Outdoor Use

Unless a product page specifically states otherwise, NEXAURAO decorative vases are designed primarily for indoor decorative use.

Products should be protected from unnecessary exposure to:

• Excessive moisture
• Extreme temperatures
• Prolonged direct sunlight
• Harsh chemicals
• Heavy impact or improper handling

Any outdoor suitability, weather resistance, or similar product claim applies only when specifically stated for the individual product.

Product Dimensions and Natural Variations

Measurements displayed on nexaurao.com are provided as a useful product reference.

Minor variations may occur due to:

• Manufacturing methods
• Measurement methods
• Material characteristics
• Production batch differences
• Design details and finishing processes

Decorative vases featuring artistic painting, textured surfaces, matte finishes, sculptural forms, or handcrafted-inspired details may not be completely identical from one piece to another.

Such differences are considered part of the character of decorative products and are not necessarily considered defects.

Product Warranty

Certain NEXAURAO products may be covered by a limited warranty where specifically stated.

Where applicable, warranty coverage, duration, exclusions, and claim procedures will be described on the relevant product page, product documentation, or warranty information page.

Warranty coverage is separate from statutory consumer rights.

Nothing in these warranty terms limits rights that cannot legally be excluded under applicable consumer protection laws.

Personal Use

Products offered through nexaurao.com are intended primarily for lawful personal, decorative, interior styling, or gift purposes unless otherwise agreed by NEXAURAO in writing.

Unauthorized commercial resale, redistribution, or misuse of products may be restricted where reasonably necessary.

Prohibited Activity

You may not use nexaurao.com or its purchasing systems for:

• Fraudulent transactions
• Unauthorized payment activity
• Abuse of promotional offers
• Manipulation of Website functions or checkout systems
• Misuse of return or refund procedures
• Unauthorized resale where restricted
• Interference with Website security
• Other unlawful, deceptive, or harmful activities

NEXAURAO reserves the right to take reasonable measures to protect customers, Website operations, business interests, and payment systems when suspicious or unauthorized activity is identified.

Intellectual Property

Unless otherwise stated, Website content including:

• NEXAURAO branding
• Logos
• Product descriptions
• Product images
• Graphics
• Videos
• Website layouts
• Design elements
• Original written content

is owned by, licensed to, or used with authorization by NEXAURAO, Shenzhen Donglaixiwang Technology Co., Ltd., or applicable rights holders.

Website content may not be reproduced, distributed, modified, commercially used, or exploited without appropriate authorization, except where permitted by applicable law.

Third-Party Services

NEXAURAO may rely on third-party service providers to support:

• E-commerce infrastructure
• Payment processing
• Order fulfillment
• Shipping and logistics
• Customer support
• Analytics services
• Advertising and attribution services
• Fraud prevention
• Website security
• Technology services

Third-party services may operate under their own terms, conditions, and privacy policies.

NEXAURAO is not responsible for independent third-party services that we do not operate or control.

Electronic Communications

By placing an order through nexaurao.com or contacting us electronically, you agree that NEXAURAO may communicate with you through electronic methods where appropriate.

Electronic communications may include:

• Order confirmations
• Payment notifications
• Shipping updates
• Tracking information
• Customer support responses
• Return or refund communications
• Security notices
• Important service-related information

Marketing communications are handled separately and may be subject to applicable consent requirements and unsubscribe options.

Privacy

Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy.

Where applicable, additional privacy controls may be available through our Website privacy tools.

Disclaimer

To the fullest extent permitted by applicable law, nexaurao.com and related Website services are provided on an “as is” and “as available” basis.

NEXAURAO does not guarantee uninterrupted Website availability or that all technical issues will always be resolved immediately.

Product images, descriptions, and displays are intended to represent products as accurately as reasonably possible. However, minor differences may occur due to photography conditions, display settings, manufacturing characteristics, or material variations.

Product-specific warranties, where applicable, are governed by the relevant warranty terms.

Nothing in these Terms excludes any warranty, consumer right, guarantee, or remedy that cannot legally be excluded.

Limitation of Liability

To the fullest extent permitted by applicable law, NEXAURAO and Shenzhen Donglaixiwang Technology Co., Ltd. will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to purchases, orders, transactions, products, or use of the Website where such limitation is legally permitted.

Nothing in these Terms is intended to exclude, restrict, or limit:

• Liability that cannot legally be excluded
• Mandatory consumer protection rights
• Remedies available under applicable laws

Consumer Rights

Depending on your country, state, province, or region, you may have statutory consumer rights relating to:

• Product conformity
• Product defects
• Repairs
• Replacement products
• Returns
• Refunds
• Order cancellations

Nothing in these Terms is intended to waive or restrict consumer rights that cannot legally be waived.

Where mandatory consumer protection laws provide greater rights than these Terms, those legal rights will continue to apply.

Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by applicable law.

Changes to These Terms

NEXAURAO may update these Terms periodically to reflect changes in:

• Business operations
• Products or collections
• Website functionality
• Store policies
• Legal requirements
• Regulatory requirements

The updated version will be posted on this page.

The version of these Terms in effect when an order is placed will generally apply to that transaction unless applicable law requires otherwise.

Contact Us

If you have questions regarding these Terms and Conditions, an order, a NEXAURAO product, or our store policies, please contact us:

Brand:
NEXAURAO®

Website:
nexaurao.com

Legal Entity:
Shenzhen Donglaixiwang Technology Co., Ltd.

Registered Address:
Room 301, Building G, Wankecheng Shuinanju,
Wankecheng Community, Banxuegang Avenue,
Bantian Subdistrict, Longgang District,
Shenzhen City, Guangdong Province, China

Unified Social Credit Code:
91440300MAE8D9YX1X

Customer Support Email:
service@nexaurao.com

Customer Service Phone:
+86 18037715583

nexaurao.com is operated by Shenzhen Donglaixiwang Technology Co., Ltd. The company is responsible for the operation of the online store, customer service communication, order coordination, product management, and related e-commerce activities.