Return Policy

At NEXAURAO®, we aim to provide customers with a clear, reliable, and straightforward return experience.

This Return & Refund Policy applies to eligible purchases made through nexaurao.com.

Our collection includes modern decorative plastic vases designed for contemporary home spaces, including Frosted Plastic Bohemian Style Vases, Hand-Painted Plastic Body Vases, Matte Modern Plastic Vases, and other decorative home products.

1. 30-Day Return Window

Customers may request a return within 30 days after confirmed delivery of an eligible order.

Before returning any product, please contact our customer support team at:

service@nexaurao.com

Our team will review your request, confirm return eligibility, and provide the appropriate return instructions.

Please do not send products back before receiving return approval and instructions from our customer support team.

Returns sent without prior authorization or sent to an unauthorized address may experience delays or may not be processed.

2. Return Eligibility

Unless a product was received damaged, defective, incorrect, incomplete, or otherwise qualifies for a remedy under applicable law, returned products should generally meet the following conditions:

• Unused or in like-new condition
• Free from customer-caused damage
• Not modified or altered
• Returned with all original components
• Returned with included accessories or product parts
• Returned with product packaging where reasonably possible
• Returned with any included product information or inserts

Proof of purchase, such as an order number or order confirmation, may be required.

Because many NEXAURAO products feature decorative finishes, painted surfaces, textured details, and carefully designed shapes, returned products should be packaged securely to reduce the risk of damage during transportation.

We may inspect returned products before approving a refund.

3. Opened or Used Products

Opening a product does not automatically make it ineligible for return.

However, where permitted by applicable law, preference-based returns of opened or used products may be subject to inspection.

Returned products should not show signs of:

• Excessive use
• Improper handling
• Customer-caused scratches, cracks, stains, or breakage
• Unauthorized repair
• Modification
• Missing components or accessories
• Damage caused by improper cleaning, storage, or usage

Where a product has experienced a material reduction in value due to handling beyond what is reasonably necessary for inspection, an appropriate deduction may apply where permitted by law.

4. Non-Returnable Items

Where permitted by applicable law, certain products may not qualify for preference-based returns, including:

• Customized or personalized products
• Gift cards
• Products clearly marked as final sale
• Products damaged through misuse or improper handling
• Products modified or repaired without authorization
• Products missing important components due to customer handling
• Other products identified as non-returnable before purchase

Any product-specific exclusions will be stated on the applicable product page or communicated before return approval.

Nothing in this section limits consumer rights that cannot legally be excluded.

5. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your NEXAURAO® order promptly after delivery.

This is especially important for decorative products featuring:

• Painted surface details
• Decorative textures
• Special finishes
• Unique shapes
• Protective packaging components

If your order arrives:

• Broken
• Cracked
• Scratched
• Damaged
• Defective
• Incorrect
• Missing components
• Incomplete

Please contact us as soon as reasonably possible.

To help us review the issue, please provide:

• Your order number
• Product name
• Clear photographs of the product
• Photographs of the inner protective packaging
• Photographs of the outer shipping package
• A photograph of the shipping label where available
• A short video showing the issue where relevant

6. Basic Product Checks Before Return

Before requesting a return, we recommend checking the following information:

• Confirm the product matches the item ordered
• Check whether the product has visible transportation damage
• Confirm all included parts and accessories are present
• Review the product care information
• Ensure the product has not been modified or damaged after delivery

If you are unsure whether your situation qualifies for a return, please contact our customer support team before shipping the product back.

7. Return Shipping Costs

Unless otherwise required by applicable law or unless the return is related to an error caused by NEXAURAO®, customers are generally responsible for return shipping costs for preference-based returns.

Examples may include:

• Changed your mind
• No longer need the product
• Ordered the wrong style or size
• Product does not match personal preference

If a return is approved due to a confirmed product defect, shipping damage, incorrect item, or fulfillment error, NEXAURAO® will review the situation and provide an appropriate solution according to the circumstances.

8. Original Shipping Charges

Original shipping fees, where applicable, may not be refundable unless required by applicable law or unless the return is caused by an error on our part.

If an order includes multiple products and only part of the order is returned, shipping charges will be reviewed based on the specific circumstances of the return.

9. Return Address

For security and processing purposes, customers should not send returns to any address unless they have received official return instructions from NEXAURAO®.

The return address may vary depending on product category, return reason, and processing requirements.

Please contact:

service@nexaurao.com

before arranging any return shipment.

10. Return Packaging

Customers are responsible for packaging returned products appropriately to help prevent damage during transportation.

For decorative vase products, we recommend:

• Using protective packaging materials
• Securing the product to prevent movement inside the package
• Using the original packaging whenever possible
• Including all original components and accessories
• Avoiding additional damage caused by improper packaging

Products damaged during return shipping due to insufficient packaging may affect return eligibility where permitted by applicable law.

11. Missing Accessories or Components

Returned products should include all components, accessories, and included materials provided with the original order.

For NEXAURAO® decorative products, this may include:

• Product components
• Decorative elements
• Included accessories
• Product inserts
• Original packaging materials where available

Missing components may affect the final refund amount where permitted by applicable law.

12. Return Inspection

After receiving a returned product, NEXAURAO® may inspect the item to confirm:

• Product condition
• Return eligibility
• Completeness of returned items
• Whether damage occurred before or after delivery
• Whether the product meets return requirements

Inspection results may affect refund approval, refund amount, or available resolutions where permitted by applicable law.

13. Refunds

Once an approved return has been received and inspected, NEXAURAO® will process the applicable refund according to this policy and applicable legal requirements.

Approved refunds will generally be issued to the original payment method used during checkout.

Refund processing times may vary depending on:

• Payment provider processing times
• Bank processing procedures
• Payment method used
• Customer financial institution policies

NEXAURAO® does not control the processing timeline of independent payment providers or financial institutions.

14. Refund Deductions

Where permitted by applicable law, deductions may apply in situations including:

• Products returned damaged due to customer handling
• Missing components or accessories
• Missing original packaging where required for product protection
• Signs of use beyond reasonable inspection
• Reduced product value caused by customer actions

Any deduction will be evaluated based on the condition of the returned product and applicable requirements.

15. Exchanges

NEXAURAO® does not guarantee direct exchanges for all products.

Exchange availability may depend on:

• Product availability
• Inventory status
• Return approval
• Specific product circumstances

If you would like to exchange a product, please contact our customer support team to discuss available options.

16. Order Cancellations

If you need to cancel an order, please contact NEXAURAO® customer support as soon as possible after completing your purchase.

We will make reasonable efforts to assist with cancellation requests before the order enters:

• Order processing
• Product preparation
• Packaging
• Shipment arrangement
• Carrier dispatch

Once an order has entered fulfillment or has already been shipped, cancellation may no longer be possible.

If cancellation cannot be completed after shipment, the return process described in this policy may apply.

17. Refunds for Canceled Orders

If an order cancellation request is successfully approved before shipment, the applicable refund will be processed to the original payment method used during checkout.

Refund processing times may vary depending on:

• Payment provider
• Bank processing procedures
• Payment method
• Financial institution processing times

NEXAURAO® is not responsible for delays caused by third-party payment providers or financial institutions.

18. Refused or Unclaimed Deliveries

If a package is refused, rejected, or remains unclaimed after delivery attempts, additional processing may be required.

Depending on the circumstances, possible costs may include:

• Return shipping charges
• Carrier handling fees
• Additional delivery expenses
• Other applicable charges

Any refund request related to refused or unclaimed deliveries will be reviewed individually.

Where permitted by applicable law, costs resulting from customer refusal, failure to collect, or incorrect delivery information may be deducted from the refund amount.

19. International Returns

NEXAURAO® accepts international orders to selected destinations where shipping services are available.

For international returns, customers should contact our support team before arranging shipment.

International returns may involve:

• Additional shipping costs
• Customs procedures
• Import or export requirements
• Carrier restrictions
• Longer processing times

Customers may be responsible for return shipping costs unless the return is related to a confirmed product issue, incorrect shipment, or other circumstance covered by applicable law.

NEXAURAO® does not control customs processing times, carrier procedures, or charges imposed by government authorities.

20. Consumer Rights

This Return & Refund Policy is intended to provide clear information about our return procedures while respecting applicable consumer protection laws.

Depending on your location, you may have additional rights relating to:

• Product defects
• Product conformity
• Returns
• Refunds
• Replacement products
• Order cancellation rights

Nothing in this policy is intended to exclude, restrict, or limit consumer rights that cannot legally be excluded.

Where mandatory consumer protection laws provide greater rights than this policy, those rights will continue to apply.

21. Contact Us

If you have questions regarding returns, refunds, damaged products, order issues, or any other after-sales concerns, please contact our customer support team.

Brand:
NEXAURAO®

Official Website:
nexaurao.com

Legal Entity:
Shenzhen Donglaixiwang Technology Co., Ltd.

Registered Address:
Room 301, Building G, Wankecheng Shuinanju,
Wankecheng Community, Banxuegang Avenue,
Bantian Subdistrict, Longgang District,
Shenzhen City, Guangdong Province, China

Unified Social Credit Code:
91440300MAE8D9YX1X

Customer Support Email:
service@nexaurao.com

nexaurao.com is owned and operated by Shenzhen Donglaixiwang Technology Co., Ltd. The company is responsible for operating the online store, providing customer support, coordinating orders, managing product services, and handling related e-commerce activities.

When contacting us about a return, refund, or existing order, please include your order number and the email address used during checkout so our team can assist you more efficiently.

For damaged-product requests, providing clear photographs of the product, packaging, and shipping label will help us review your situation more quickly.

Thank you for choosing NEXAURAO®.

NEXAURAO® — Modern Decorative Vases Designed to Transform Everyday Spaces.