Contact Us
Welcome to NEXAURAO®.
We are committed to providing responsive, reliable, and helpful customer support throughout your shopping experience.
Whether you need assistance with product information, product care, order status, shipping, returns, damaged or incorrect items, or general questions about our modern decorative vase collections, our customer care team is ready to assist you.
For questions regarding orders, delivery, products, returns, after-sales support, or business cooperation opportunities, please contact us through the official channels below.
1. Customer Support by Email
Email:
service@nexaurao.com
Our customer care team carefully reviews every inquiry and aims to provide a clear and helpful response within 24–48 business hours (1–2 business days).
For faster assistance with an existing order, please include your order number whenever possible.
For product-related questions, please include:
- Product name
- Order number, if applicable
- A brief description of your question or concern
- Clear photos, where relevant
- A short video if the issue relates to product condition or damage
Providing these details helps our team review your request more efficiently and provide a suitable solution.
2. Customer Support Hours
Customer Support Email:
service@nexaurao.com
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)
Messages received outside regular support hours will be reviewed during the next available business period.
Please note that response times may vary during holidays, promotional periods, or times of unusually high inquiry volume.
3. Orders, Shipping & After-Sales Support
Our support team can assist with:
- Order status and tracking
- Shipping and delivery questions
- Product information
- Product care and maintenance guidance
- Damaged, defective, incorrect, or incomplete orders
- Returns and after-sales requests
- Product specifications and materials
- Business and wholesale inquiries
To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.
If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and include clear photos of both the product and packaging.
4. Product Support
NEXAURAO® offers a curated collection of modern decorative plastic vases designed to bring artistic character and contemporary style into everyday spaces.
Our collections include:
- Frosted Plastic Bohemian Style Vases
- Hand-Painted Plastic Body Vases
- Matte Modern Plastic Vases
- Other decorative home styling products
If you need assistance with a product, our customer care team can help with questions regarding:
- Product dimensions
- Materials and finishes
- Surface textures and decorative details
- Color variations
- Product care instructions
- Recommended placement and styling ideas
- Product variations
- General product questions
Because specifications may vary between different designs, please include the product name when contacting us.
5. Business & Wholesale Inquiries
NEXAURAO® welcomes inquiries from retailers, distributors, interior design professionals, commercial buyers, and other potential partners.
For wholesale, bulk purchasing, distribution opportunities, or business cooperation, please contact:
service@nexaurao.com
Please include:
- Subject: Business Inquiry
- Subject: Wholesale Inquiry
If possible, please provide your company name, market information, expected order volume, and a brief description of your request so our team can respond more efficiently.
6. Corporate Information
Brand:
NEXAURAO®
Website:
nexaurao.com
Legal Entity:
Shenzhen Donglaixiwang Technology Co., Ltd.
Registered Address:
Room 301, Building G, Wankecheng Shuinanju,
Wankecheng Community, Banxuegang Avenue,
Bantian Subdistrict, Longgang District,
Shenzhen City, Guangdong Province, China
Unified Social Credit Code:
91440300MAE8D9YX1X
Customer Support Email:
service@nexaurao.com
Customer Service Phone:
+86 18037715583
nexaurao.com is owned and operated by Shenzhen Donglaixiwang Technology Co., Ltd. The company is responsible for the operation of the online store, customer service communication, order coordination, product management, and related e-commerce activities.
We're Here to Help
From selecting the right decorative vase for your space to receiving and enjoying your order, our team is committed to making your shopping experience clear, convenient, and reliable.
If you have any questions, please contact us at:
service@nexaurao.com
Thank you for choosing NEXAURAO®.
NEXAURAO® — Modern Decorative Vases for Thoughtful Living Spaces.