Privacy Policy
Last updated: September 29, 2026
NEXAURAO operates this online store and website, including all related information, content, features, tools, products, and services, to provide customers with a reliable and convenient shopping experience.
The NEXAURAO online store is owned and operated by Shenzhen Donglaixiwang Technology Co., Ltd. NEXAURAO is powered by Shopify, which provides the e-commerce infrastructure that supports our online services.
This Privacy Policy explains how we collect, use, process, store, and disclose personal information when you visit nexaurao.com, browse our products, place orders, communicate with customer support, interact with our advertisements, or otherwise use our services.
Please review this Privacy Policy carefully. By accessing or using our Website and Services, you acknowledge the practices described in this policy.
Personal Information We Collect or Process
When we refer to “personal information,” we mean information that identifies you, relates to you, describes you, or can reasonably be associated with you.
Personal information does not include information that has been collected anonymously or processed in a way that it can no longer reasonably identify an individual.
Depending on how you interact with our Website, your location, applicable privacy choices, and legal requirements, we may collect or process information including:
- Contact information, including your name, email address, telephone number, billing information, and shipping details.
- Account information, including login credentials, account preferences, saved addresses, and settings where applicable.
- Transaction information, including products viewed, products added to cart, purchases, returns, exchanges, cancellations, order history, payment status, and transaction records.
- Payment-related information processed through third-party payment providers. We generally do not directly store complete payment card numbers or security codes.
- Customer service information, including messages, order details, product questions, images, and other information you voluntarily provide when contacting us.
- Device information, including device type, browser information, operating system, IP address, network details, and online identifiers.
- Usage information, including pages visited, products viewed, search activity, shopping behavior, cart activity, checkout interactions, and visit dates.
- Advertising and measurement information, including advertising interactions, campaign information, conversion events, and attribution data where legally permitted.
- Cookie and privacy preference information, including consent choices and browser or device privacy settings.
Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you when you place an order, create an account, contact us, subscribe to communications, or provide information through our Website.
- Automatically through our Website using cookies, pixels, scripts, tags, local storage, server logs, and similar technologies.
- From Shopify and other service providers that support our website operations.
- From payment processors and payment service providers.
- From shipping providers, fulfillment partners, warehouse providers, and logistics companies.
- From advertising, analytics, attribution, and measurement providers.
- From fraud prevention, security, and risk management providers.
- From business partners or other third parties where permitted by applicable laws.
How We Use Your Personal Information
Depending on your interactions with NEXAURAO and the services you use, we may process personal information for the following purposes:
Providing and Improving Our Services
We use personal information to operate our Website, process orders, arrange delivery, provide tracking updates, maintain shopping functionality, manage accounts, process returns, respond to customer requests, and improve our services.
Payments and Transactions
We may use personal information to complete payments, confirm transactions, maintain order records, prevent payment fraud, and manage refunds or cancellations.
Marketing and Advertising
Where allowed by applicable laws, we may use information to measure advertising performance, understand customer interactions, improve campaigns, analyze purchases, and provide relevant promotional communications.
Analytics and Website Improvement
We may analyze Website activity, visitor behavior, product interactions, and related information to improve website performance, product presentation, and customer experience.
Security and Fraud Prevention
We may process personal information to identify, investigate, prevent, or respond to fraud, unauthorized activity, security issues, or other potentially harmful activities.
Communication With Customers
We may use information to provide customer support, answer questions, send order updates, provide delivery notifications, and maintain customer relationships.
Legal and Compliance Requirements
We may process personal information to comply with applicable laws, regulations, legal obligations, tax requirements, accounting requirements, contractual obligations, and lawful requests from authorities.
Cookies and Similar Technologies
NEXAURAO and our service providers may use cookies, pixels, tags, scripts, local storage, APIs, and similar technologies to support Website functionality and improve your shopping experience.
These technologies may be used for purposes including:
- Providing essential Website functions and maintaining reliable operation.
- Supporting shopping cart and checkout functionality.
- Remembering Website preferences and privacy choices.
- Maintaining Website security and preventing unauthorized activity.
- Analyzing Website traffic, visitor behavior, and usage patterns.
- Improving Website performance and user experience.
- Measuring advertising performance and conversion results.
- Understanding interactions with products and marketing campaigns.
Cookies and similar technologies may generally be categorized as strictly necessary, functional, analytics, or advertising technologies.
Strictly necessary technologies are required for essential Website operations and may remain active because certain Website functions cannot operate properly without them.
Where required by applicable laws, we request appropriate consent before enabling non-essential analytics or advertising technologies.
You may manage available cookie preferences through the Cookie Preferences controls available on our Website.
Changing or rejecting certain cookie settings may affect some non-essential Website features, analytics functions, or advertising capabilities.
Advertising, Analytics and AppLovin
NEXAURAO may work with advertising, analytics, attribution, and measurement providers to understand customer interactions, evaluate advertising performance, improve campaigns, prevent fraud, and enhance our services.
One of the advertising and measurement partners we may use is AppLovin Corporation (“AppLovin”).
Where enabled, AppLovin technologies may include cookies, pixels, scripts, APIs, or similar integrations.
Depending on our technical configuration, applicable laws, and your privacy choices, information processed through AppLovin may include:
- IP address.
- Browser and device information.
- Device identifiers or advertising identifiers.
- Online identifiers where legally permitted.
- Website browsing activity.
- Products viewed or interacted with.
- Search activity.
- Shopping cart activity.
- Checkout events.
- Purchase and conversion information.
- Advertising interactions.
- Campaign performance and attribution information.
- Country, region, postal information, or similar location-related information where applicable.
- Cookie preferences and privacy signals.
- Certain customer identifiers where legally permitted.
AppLovin may process applicable information for advertising measurement, conversion attribution, campaign optimization, fraud prevention, security, advertising delivery improvement, and interest-based advertising where permitted by applicable laws and your privacy choices.
The exact information processed depends on the technologies enabled on our Website, your interactions with the Website, your privacy settings, consent choices, and applicable legal requirements.
Where legally required, we obtain appropriate consent before activating non-essential advertising technologies.
We do not intentionally provide AppLovin with sensitive personal information for advertising purposes.
You may manage advertising-related cookie choices through our Cookie Preferences controls and other available privacy settings.
For more information about AppLovin’s privacy practices, please visit:
https://legal.applovin.com/privacy/
How We Disclose Personal Information
We may disclose personal information when reasonably necessary to operate our business, provide our Services, complete transactions, measure advertising performance, protect our Website, or comply with applicable legal obligations.
Recipients may include:
- Shopify and other e-commerce platform providers.
- Payment processors and payment service providers.
- Shipping, fulfillment, warehouse, and logistics providers.
- Customer support service providers.
- Hosting, technology, security, and infrastructure providers.
- Analytics and performance measurement providers.
- Advertising and attribution partners, including AppLovin.
- Fraud prevention and risk management providers.
- Professional advisers, including accountants, auditors, and legal advisers.
- Government authorities, regulators, courts, or law enforcement where required by applicable law.
We may also disclose information in connection with business transactions such as mergers, financing, acquisitions, restructuring, asset transfers, bankruptcy proceedings, or similar corporate events.
Service providers may process information according to their agreements with us and their own applicable privacy obligations.
Relationship With Shopify
Our online store is hosted through Shopify.
Shopify may collect and process personal information related to your access to and use of our Services in order to provide, secure, maintain, and improve Shopify services.
Information submitted through nexaurao.com may be transmitted to Shopify and other service providers located in countries outside your country of residence.
Certain Shopify services may use information regarding interactions with our store, Shopify services, and other participating merchants to provide and improve applicable services.
For more information about Shopify’s privacy practices, please review Shopify’s Consumer Privacy Policy:
https://privacy.shopify.com/en
Targeted Advertising and Privacy Choices
Depending on where you live and the privacy laws that apply to you, certain advertising-related activities may be considered “sale,” “sharing,” targeted advertising, or other regulated processing of personal information.
Where applicable, you may have the right to manage or opt out of certain advertising-related processing activities.
You may manage available privacy choices by:
- Using the Cookie Preferences controls available on our Website.
- Rejecting non-essential advertising technologies where available.
- Using applicable privacy-choice tools provided through our Website.
- Contacting us at service@nexaurao.com.
- Using recognized browser or device privacy preference signals where applicable.
Where required by applicable law and technically supported, NEXAURAO will respect applicable privacy preference signals, including Global Privacy Control (GPC) and other legally recognized privacy signals.
Your choices may not prevent all advertisements from appearing, but they may influence whether advertisements are personalized or how advertising performance is measured.
Marketing Communications
Where permitted by applicable laws, NEXAURAO may send promotional communications relating to our products, collections, offers, or Website updates.
You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in those communications.
Even after unsubscribing from promotional communications, you may continue to receive essential service-related messages, including order confirmations, payment notifications, shipping updates, return information, account security notices, or customer support responses.
Third-Party Websites and Links
Our Services may contain links to third-party websites, social media platforms, payment services, or other online resources operated by independent organizations.
When you access a third-party service through a link on our Website, the privacy and security practices of that service may differ from ours.
NEXAURAO is not responsible for the privacy practices, content, security, or policies of third-party services that we do not operate or control.
We recommend reviewing the privacy policies of third-party services before providing personal information.
Children’s Privacy
The NEXAURAO Website and online shopping Services are intended for adult customers and are not designed or directed toward children.
We do not knowingly collect personal information directly from children where parental consent or another legal basis would be required under applicable laws.
If you are a parent or legal guardian and believe that a child has provided personal information to us improperly, please contact us at service@nexaurao.com so that we can review the matter and take appropriate action.
Security of Your Information
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no internet transmission method, electronic communication system, or data storage method can be guaranteed to be completely secure.
For your protection, please do not send complete payment card numbers, security codes, passwords, or other highly sensitive information through ordinary email or customer service communications.
Data Retention
NEXAURAO retains personal information only for as long as reasonably necessary to support our business operations, provide services, comply with legal obligations, and protect our rights.
Personal information may be retained for purposes including:
- Processing and maintaining order records.
- Providing customer assistance.
- Managing returns, exchanges, and refunds.
- Preventing fraud and maintaining Website security.
- Resolving disputes and enforcing agreements.
- Meeting tax, accounting, legal, and regulatory requirements.
The specific retention period may vary depending on the type of information, the purpose of processing, and applicable legal requirements.
Your Privacy Rights
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.
These rights may include:
Right to Access or Know
You may have the right to request information about the personal data we maintain about you and how it is processed.
Right to Delete
You may have the right to request deletion of certain personal information, subject to applicable legal exceptions.
Right to Correct
You may have the right to request correction of inaccurate personal information.
Right to Data Portability
You may have the right to request a portable copy of eligible personal information.
Right to Restrict or Object
You may have the right to object to or request restrictions on certain types of processing.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw your consent at any time.
Right to Opt Out
Depending on applicable law, you may have the right to opt out of certain advertising-related processing activities.
Privacy Requests and Verification
To submit a privacy request, please contact us using the information provided below.
Email:
service@nexaurao.com
To protect your personal information, we may need to verify your identity before completing certain privacy requests.
Where applicable, authorized representatives submitting requests on your behalf may be required to provide proof of authorization.
NEXAURAO will not unlawfully discriminate against you for exercising your applicable privacy rights.
United States Privacy Rights
Residents of certain United States states may have additional privacy rights under applicable state privacy laws.
Depending on the laws that apply, these rights may include the ability to:
- Request access to personal information collected about you.
- Request correction of inaccurate personal information.
- Request deletion of certain personal information.
- Request a copy of eligible personal information in a portable format.
- Opt out of certain targeted advertising or regulated data-sharing activities.
You may submit applicable privacy requests through available Website privacy tools or by contacting:
service@nexaurao.com
Where required by applicable law, we recognize supported privacy preference signals, including Global Privacy Control (GPC).
European Economic Area, United Kingdom and Similar Jurisdictions
Where the General Data Protection Regulation (GDPR), UK GDPR, or similar privacy laws apply, NEXAURAO may process personal information based on one or more applicable legal grounds.
These legal bases may include:
- Performance of a contract.
- Compliance with legal obligations.
- Our legitimate business interests.
- Your consent.
- Protection or exercise of legal rights.
Where processing is based on consent, you may withdraw your consent at any time.
Withdrawal of consent does not affect the legality of processing performed before consent was withdrawn.
Where applicable, you may also have the right to submit a complaint to a relevant data protection authority.
International Transfers of Personal Information
NEXAURAO works with service providers, payment processors, technology partners, advertising providers, and logistics partners that may operate in countries other than your country of residence.
As a result, your personal information may be transferred to, processed in, or stored in other countries.
Where required by applicable law, we use appropriate safeguards for international data transfers, which may include contractual protections, recognized transfer mechanisms, or other legally accepted safeguards.
Complaints
If you have concerns regarding how NEXAURAO handles personal information, please contact us using the details below.
We will review your concern and work to provide an appropriate response in accordance with applicable privacy laws.
Depending on your location, you may also have the right to submit a complaint to a relevant data protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, Website functions, technologies, service providers, advertising practices, privacy procedures, or applicable legal requirements.
When updates are made, we will revise the “Last updated” date displayed at the beginning of this Privacy Policy.
Where required by applicable law, we may provide additional notice regarding significant changes.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or wish to exercise applicable privacy rights, please contact us.
Brand:
NEXAURAO®
Website:
nexaurao.com
Legal Entity:
Shenzhen Donglaixiwang Technology Co., Ltd.
Registered Address:
Room 301, Building G, Wankecheng Shuinanju,
Wankecheng Community, Banxuegang Avenue,
Bantian Subdistrict, Longgang District,
Shenzhen City, Guangdong Province, China
Unified Social Credit Code:
91440300MAE8D9YX1X
Customer Support and Privacy Email:
service@nexaurao.com
Customer Service Phone:
+86 18037715583
nexaurao.com is owned and operated by Shenzhen Donglaixiwang Technology Co., Ltd. The company is responsible for the operation of the online store, customer support, order coordination, product services, and related e-commerce activities.