Shipping Policy

At NEXAURAO®, we aim to provide a clear, reliable, and convenient shipping experience from the moment your order is placed until your decorative pieces arrive safely at your door.

Our collection includes modern decorative plastic vases designed for contemporary living spaces, including Frosted Plastic Bohemian Style Vases, Hand-Painted Plastic Body Vases, Matte Modern Plastic Vases, and other home styling products.

Because many of our products feature unique shapes, textured surfaces, painted details, and decorative finishes, we carefully prepare each order with appropriate protective packaging to help reduce the risk of damage during transportation.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays.

Please note that order processing time is separate from shipping transit time.

During periods such as:

  • Holiday seasons
  • Promotional events
  • High order volume periods
  • Inventory verification periods
  • Unexpected operational circumstances

Processing times may take slightly longer than usual.

Certain decorative vase designs may require additional preparation time due to product inspection, protective packaging requirements, or special handling procedures before shipment.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Time

The estimated delivery timeframe is generally:

7–20 business days after shipment

This estimated delivery period does not include the 1–3 business days required for order processing.

Delivery times may vary depending on:

  • Shipping destination
  • Carrier availability
  • Customs inspection and clearance procedures
  • Public holidays
  • Weather conditions
  • Peak shipping periods
  • Remote delivery locations
  • Local delivery limitations
  • Other circumstances beyond our reasonable control

Delivery timeframes are estimates only and do not represent guaranteed delivery dates.

Shipping Methods and Costs

Available shipping methods and applicable shipping charges are displayed during checkout.

Shipping costs may vary depending on:

  • Destination location
  • Product type
  • Package size
  • Package weight
  • Products included in your order

If promotional shipping offers or free shipping options are available, eligibility details will be displayed before payment is completed.

Certain larger decorative vases, specially packaged items, or products requiring additional protection may require different shipping arrangements depending on destination and transportation requirements.

Packaging of Decorative Products

NEXAURAO® products may include:

  • Frosted surface finishes
  • Painted decorative details
  • Textured exterior designs
  • Unique sculptural shapes
  • Matte surface treatments
  • Other decorative design elements

Where appropriate, products are packaged with protective materials designed to reduce movement, impact, and transportation risks.

Please handle your package carefully when it arrives and inspect the product after opening.

We recommend keeping the original packaging until you have confirmed that your order has arrived in satisfactory condition.

Tracking Your Order

When tracking information becomes available, a shipping confirmation email containing your tracking number or tracking link will be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after the shipping label has been created.

Depending on the carrier, destination, and transportation process, tracking updates may only appear when the package reaches certain shipping checkpoints.

If your tracking information has not updated immediately, this does not necessarily mean that your package has stopped moving.

Delivery Delays

Although we work with reliable logistics providers to deliver orders efficiently, occasional delays may occur due to circumstances beyond our reasonable control.

Possible causes of delays may include:

  • Carrier service interruptions
  • Customs inspection or clearance procedures
  • Severe weather conditions
  • Transportation disruptions
  • Public holidays
  • High-volume shipping periods
  • Remote delivery locations
  • Local delivery restrictions
  • Unexpected logistics issues

If your order has not arrived within the estimated 7–20 business day delivery period after shipment, please contact our customer support team.

We will review available tracking information and shipping details to assist with your request.

Shipping Address Accuracy

Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.

Please carefully review your:

  • Recipient name
  • Street address
  • Apartment or unit number
  • City
  • State or province
  • Postal or ZIP code
  • Country
  • Contact information

If you notice an error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to update shipping information before fulfillment, but changes cannot be guaranteed once an order has entered processing or has already been shipped.

If an order is delayed, returned, or requires reshipment due to incorrect or incomplete shipping information provided by the customer, additional shipping charges may apply where permitted by applicable law.

International Orders

NEXAURAO® ships to selected international destinations where delivery services are available.

International shipments may be subject to:

  • Customs inspections
  • Import duties
  • Taxes
  • Brokerage fees
  • Clearance charges
  • Other fees required by local authorities or carriers

Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.

NEXAURAO® does not control customs processing times, government regulations, or additional charges imposed by customs authorities, local governments, or shipping providers.

Damaged Products During Shipping

Because some NEXAURAO® products feature decorative finishes, painted details, textured surfaces, or unique shapes, we recommend inspecting your order carefully after delivery.

If your product arrives damaged, cracked, scratched, broken, or otherwise affected during transportation, please contact us as soon as reasonably possible.

To help us review your request, please provide:

  • Your order number
  • Clear photographs of the damaged product
  • Photographs of the inner packaging
  • Photographs of the outer shipping box
  • A photograph of the shipping label
  • A short video showing the issue where helpful

Please do not dispose of the damaged product or packaging until our customer support team has reviewed the situation.

Depending on the circumstances and applicable policies, we may provide an appropriate resolution, including replacement, refund, or another available solution.

Lost or Delayed Packages

If tracking information shows an unusual delay or your package cannot be located, please contact us so we can review the available shipping information.

Where appropriate, we may assist with carrier inquiries or available resolution procedures.

The investigation process and available solutions may depend on:

  • Carrier policies
  • Shipping records
  • Tracking information
  • Specific shipment circumstances

Packages Marked as Delivered

If tracking information shows that your package has been delivered but you cannot locate it, we recommend checking:

  • Your mailbox or usual delivery area
  • Front, side, or rear entrances
  • Building reception areas
  • Mailrooms or package storage locations
  • Household members
  • Neighbors
  • The local delivery carrier

If you are still unable to locate your package, please contact us. We will review the available delivery information with you.

Split Shipments

In certain situations, products from the same order may be shipped separately.

Orders may be divided into multiple shipments due to:

  • Inventory availability
  • Different warehouse locations
  • Product size or packaging requirements
  • Additional protection requirements for decorative products
  • Fulfillment arrangements

For example, if an order contains multiple vase designs with different packaging requirements, items may be shipped separately to help ensure safer transportation.

If your order is divided into multiple shipments:

  • Each package may have a separate tracking number
  • Packages may arrive at different times
  • You will receive available tracking information for each shipment

You will not be charged additional shipping fees solely because NEXAURAO® chooses to ship items separately.

Receiving Your Order

When receiving NEXAURAO® decorative products, we recommend:

  • Opening the package carefully
  • Avoiding sharp tools near the product surface
  • Removing protective packaging slowly
  • Handling painted, textured, or decorative surfaces carefully
  • Inspecting the product before disposing of packaging materials
  • Placing the product on a clean and stable surface before display

If your product includes special finishes, decorative patterns, or unique surface details, please review the applicable product care recommendations before use.

Product Protection During Transportation

NEXAURAO® understands that decorative home products require careful handling during delivery.

Depending on product design, packaging may include protective materials intended to help reduce:

  • Movement inside the package
  • Surface scratches
  • Impact during transportation
  • Damage caused by improper handling

Packaging methods may vary depending on product size, shape, material characteristics, and destination requirements.

Special Handling for Decorative Products

Some NEXAURAO® products may feature:

  • Unique sculptural shapes
  • Painted decorative surfaces
  • Matte finishes
  • Textured exterior details
  • Artistic design elements

These products may require additional inspection and packaging preparation before shipment.

Additional preparation time, where applicable, is included within the normal order processing period unless otherwise stated.

Delivery Responsibility

Once an order has been shipped, transportation is handled by the selected carrier.

While NEXAURAO® works with logistics partners to support reliable delivery, certain events may affect shipment progress, including:

  • Carrier delays
  • Customs procedures
  • Weather-related disruptions
  • Transportation interruptions
  • Local delivery conditions

We will make reasonable efforts to assist customers with available shipping information when delivery issues occur.

Contact Us

If you have any questions regarding shipping, order tracking, delivery, damaged shipments, or transportation-related concerns, please contact our customer support team.

Brand:
NEXAURAO®

Official Website:
nexaurao.com

Legal Entity:
Shenzhen Donglaixiwang Technology Co., Ltd.

Registered Address:
Room 301, Building G, Wankecheng Shuinanju,
Wankecheng Community, Banxuegang Avenue,
Bantian Subdistrict, Longgang District,
Shenzhen City, Guangdong Province, China

Unified Social Credit Code:
91440300MAE8D9YX1X

Customer Support Email:
service@nexaurao.com

Customer Service Phone:
+86 18037715583

nexaurao.com is owned and operated by Shenzhen Donglaixiwang Technology Co., Ltd. The company is responsible for the operation of the online store, customer support, order coordination, product services, and related e-commerce activities.

When contacting us about an existing order, please include your order number and the email address used during checkout so our team can assist you more efficiently.

For damaged-product inquiries, including clear photographs of the product and packaging will help us review your request more quickly.

Thank you for choosing NEXAURAO®.

NEXAURAO® — Modern Decorative Vases for Thoughtful Living Spaces.