FAQ

Orders & Shipping

How do I place an order?

To place an order, select the NEXAURAO product you would like to purchase, choose any available options, add the item to your shopping cart, and complete the checkout process following the instructions provided.

After your order has been successfully submitted, an order confirmation email will be sent to the email address provided during checkout.

Can I change or cancel my order?

If you need to modify or cancel your order, please contact our customer support team as soon as possible after placing your order.

We will make reasonable efforts to assist before the order enters processing, packaging, or fulfillment.

Once an order has entered preparation, packing, shipping, or dispatch stages, changes or cancellations may no longer be possible.

How do I track my order?

Once tracking information becomes available, we will send a shipping confirmation email to the email address used during checkout.

Please note that tracking updates may require some time after a shipping label has been created. Update frequency may vary depending on the carrier and destination.

When will my order arrive?

Delivery times depend on factors including destination, carrier operations, customs procedures, local delivery conditions, holidays, and other circumstances outside our direct control.

Estimated processing times and delivery information are provided in our Shipping Policy.

All delivery timeframes are estimates and do not represent guaranteed delivery dates unless specifically stated.

What should I do if my order arrives damaged, incorrect, or incomplete?

If your NEXAURAO product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

To help our team review the issue efficiently, please provide:

• Order number
• Clear photos of the product
• Photos of the packaging
• Photo of the shipping label, if available
• A short video showing the issue where necessary

Our support team will review the information and provide guidance on the appropriate next steps.

Product Support

What types of products does NEXAURAO offer?

NEXAURAO offers a curated collection of modern decorative plastic vases designed to bring artistic character, contemporary style, and practical beauty into everyday spaces.

Our collections include:

• Frosted Plastic Bohemian Style Vases
• Hand-Painted Plastic Body Vases
• Matte Modern Plastic Vases
• Modern decorative home styling products

Available products may change as new collections and designs are introduced.

Are NEXAURAO products made with different materials and finishes?

Materials, surface finishes, decorative details, and construction methods may vary depending on the specific product design.

Due to manufacturing processes and material characteristics, slight differences may occur in:

• Shape
• Texture
• Color
• Surface finish
• Decorative patterns
• Overall appearance

These natural variations do not necessarily indicate a product defect.

Will the product look exactly like the photos?

We make reasonable efforts to display product colors, proportions, textures, and decorative details as accurately as possible.

However, the appearance of a product may vary slightly due to:

• Screen settings
• Lighting conditions
• Photography environment
• Material characteristics
• Production batches
• Manufacturing processes

Please review the individual product page for detailed product information before purchasing.

How should I care for NEXAURAO vases?

To maintain the appearance and quality of your decorative vase, we recommend:

• Handle the product carefully
• Avoid dropping or strong impact
• Clean gently with a soft cloth
• Avoid abrasive cleaning materials
• Avoid harsh chemical cleaners
• Keep the product in a stable display location

Always follow any product-specific care instructions provided with your item.

How should I care for different surface finishes and decorative details?

NEXAURAO vases may feature different finishes, textures, painted surfaces, matte effects, or decorative elements depending on the design.

For products with special surface details, we recommend:

• Clean gently with a soft microfiber cloth
• Avoid scratching textured or painted surfaces
• Do not use strong solvents or abrasive cleaners
• Avoid excessive pressure when wiping decorative areas
• Store the product carefully when not displayed

Please refer to the individual product information page for additional care recommendations.

What should I do if my vase has a surface issue?

If your NEXAURAO product has an issue, please inspect the item carefully and avoid applying unnecessary force or using unsuitable cleaning methods.

Where applicable, please check:

• Whether the product has visible damage from transportation
• Whether the surface issue is related to packaging or handling
• Whether decorative elements remain securely attached
• Whether the product is being used according to care instructions

If the issue continues, please contact our customer support team for assistance.

Can I place NEXAURAO vases outdoors?

Unless a product page specifically states otherwise, NEXAURAO decorative vases are designed primarily for indoor use.

We recommend protecting products from unnecessary exposure to:

• Rain or prolonged moisture
• Extreme temperatures
• Extended direct sunlight
• Harsh chemicals or cleaning products
• Strong impact or unstable placement

Product suitability may vary depending on the specific design and materials.

Are the colors and textures exactly the same for every product?

Not always.

Due to manufacturing methods, material characteristics, surface treatments, and production batches, slight differences may occur between individual pieces.

Variations may include:

• Color tone
• Texture appearance
• Painted details
• Matte finish effects
• Surface patterns

These differences are normal characteristics of decorative products and contribute to the unique appearance of each piece.

Are NEXAURAO products suitable as gifts?

Many NEXAURAO decorative vases are selected with gifting in mind and may be suitable for occasions such as:

• Housewarming gifts
• Birthdays
• Holidays
• Anniversaries
• Interior decoration gifts
• Special celebrations

Packaging and included accessories may vary depending on the product. Please review the individual product page for specific details.

Can NEXAURAO vases be used with fresh flowers?

Product suitability may vary depending on the individual vase design.

Please review the product description carefully to confirm whether a specific vase is suitable for holding flowers, decorative arrangements, or display purposes only.

When using a vase with water, please ensure the product specifications and care instructions support this type of use.

Are product dimensions exact?

Product dimensions shown on our website are provided as a reference to help customers understand size and proportions.

Small variations may occur due to:

• Manufacturing processes
• Measurement methods
• Product structure
• Material characteristics

Please review the specific product page for detailed dimensions before purchase.

Returns & Warranty

What is your return process?

Before returning any product, please review our Return Policy and contact our customer support team to receive return instructions.

Returns sent without prior communication or without following the provided instructions may not be accepted.

Does NEXAURAO offer a warranty?

Eligible NEXAURAO products may be covered by limited warranty protection against qualifying defects in materials or workmanship under normal intended use.

The applicable warranty period and coverage details, where available, will be provided through the relevant product page, product documentation, or warranty information.

For additional details, please review our Product Support & Warranty information.

What should I do if my product develops a problem?

If your NEXAURAO vase develops an issue, please avoid modifying, repairing, or applying excessive force to the affected area.

Please contact:

service@nexaurao.com

Please include:

• Order number
• Product name
• Description of the issue
• Clear photos where relevant
• A short video showing the problem where possible

This information helps our support team review your request more efficiently.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout.

Prices are displayed and processed in United States Dollars (USD).

Payment options may vary depending on your location, device, order details, and available payment service providers.

Is my payment information secure?

Payments are processed through the payment methods and payment providers displayed during checkout.

NEXAURAO does not request customers to send complete payment card information through email or customer support messages.

For additional information, please review our Payment & Security information.

Are there additional taxes or fees?

Depending on your location, order destination, and applicable regulations, additional charges may apply.

Possible charges may include:

• Import duties
• Customs fees
• Local taxes
• Carrier-related charges

Any applicable charges that are not collected during checkout may be the responsibility of the customer.

Product Information

What makes NEXAURAO products different?

NEXAURAO focuses on modern decorative vases that combine visual design, practical materials, and contemporary home styling.

Our collections are created around:

• Distinctive shapes and silhouettes
• Modern decorative aesthetics
• Unique surface finishes
• Artistic color combinations
• Flexible interior styling possibilities
• Everyday home decoration needs

We aim to create decorative pieces that add personality, balance, and visual interest to different living spaces.

What types of vase designs does NEXAURAO offer?

Our collections include different decorative styles, including:

• Frosted Plastic Bohemian Style Vases featuring soft textures and artistic-inspired appearances
• Hand-Painted Plastic Body Vases featuring decorative colors and creative surface details
• Matte Modern Plastic Vases featuring clean shapes and contemporary styling

Each collection is designed to complement different interior styles and personal preferences.

Are NEXAURAO vases lightweight?

NEXAURAO products are designed using selected materials that balance appearance, practicality, and everyday usability.

Specific weight and material information may vary by product. Please check the individual product page for detailed specifications.

Can NEXAURAO vases be used in different rooms?

Yes. Depending on the design, NEXAURAO decorative vases can complement various spaces, including:

• Living rooms
• Bedrooms
• Entryways
• Office spaces
• Shelves and display areas
• Dining or accent tables

The final placement depends on your personal decorating style and the specific product design.

How can I choose the right vase for my space?

When selecting a NEXAURAO vase, we recommend considering:

• Room size and available display space
• Existing interior colors
• Preferred design style
• Vase shape and proportions
• Surface finish and decorative details

A carefully selected decorative piece can help create a more balanced and personalized atmosphere.

Do you offer multiple sizes or variations?

Available sizes, colors, finishes, and variations depend on each product design.

Please check the individual product page for current options and specifications.

Customer Service

How can I contact NEXAURAO customer support?

You can contact our customer support team through:

Email:
service@nexaurao.com

Our team aims to respond within 24–48 business hours.

What information should I provide when contacting support?

To help us assist you more efficiently, please include:

• Order number
• Product name
• Email address used for purchase
• Detailed description of your question
• Photos or videos when related to a product issue

Does NEXAURAO accept wholesale or business inquiries?

Yes. NEXAURAO welcomes inquiries from retailers, distributors, interior design businesses, commercial buyers, and other potential partners.

For wholesale or business cooperation inquiries, please contact:

service@nexaurao.com

Please include information such as:

• Company name
• Business type
• Market or sales region
• Expected order quantity
• Brief description of your cooperation request

Corporate Information

Brand:
NEXAURAO®

Website:
nexaurao.com

Legal Entity:
Shenzhen Donglaixiwang Technology Co., Ltd.

Registered Address:
Room 301, Building G, Wankecheng Shuinanju,
Wankecheng Community, Banxuegang Avenue,
Bantian Subdistrict, Longgang District,
Shenzhen City, Guangdong Province, China

Unified Social Credit Code:
91440300MAE8D9YX1X

Customer Support Email:
service@nexaurao.com

Customer Service Phone:
+86 18037715583

Still Have Questions?

If you need additional assistance regarding NEXAURAO products, orders, shipping, returns, or other inquiries, our customer support team is here to help.

Please contact us at:

service@nexaurao.com

Thank you for choosing NEXAURAO®.

NEXAURAO® — Modern Decorative Vases Designed for Contemporary Living.